Fair business practices
All corporate activities of the ID Group must comply with laws. Furthermore, all corporate activities must be fair and equitable as based on internationally applied rules. All of our employees must fully understand the guidelines and rules listed below, and must be constantly aware not to engage in any behavior in violation of said guidelines and rules.
Guidelines for fair corporate activities
All corporate activities of the ID Group must comply with laws. Furthermore, all corporate activities must be fair and equitable as based on internationally applied rules. All of our employees must fully understand the guidelines and rules listed below, and must be constantly aware not to engage in any behavior in violation of said guidelines and rules.
Guidelines *Excerpt
（１）Selection of business partners
・We shall select business partners fairly based on objective criteria.
（２）Compliance with the Antimonopoly Act
・We shall not hold discussions for or cooperate in mutual restrictions on free business activities.
・We shall not take advantage of our dominant bargaining position in business transactions.
（３）Treatment of business entertainment, gifts, etc.
・We shall not engage in any behavior that deviates from normal business practices.
・We shall not provide business entertainment or gifts to employees of public institutions (including former employees).
（４）Treatment of transactions with public institutions and political donations
・We shall comply with related laws and act fairly.
・We shall not make illegal donations when engaging in political donations.
（５）Response to antisocial forces, etc.
・The ID Group shall not hold any relationships with organized crime syndicates, members of organized crime syndicates, political/ etc. The Group shall engage in sincere and transparent business activities which respond to trust from society.
CS (Customer Satisfaction) Promotion System
Acquisition of ISO 9001 certification
CS (Holding a CS (Customer Satisfaction) Survey
【Excerpt from the Guidelines for Holding a Customer Satisfaction Survey】
The ID Group conducts surveys (gathers information) on the degree of fulfillment for customer needs spanning from the stage of proposals to customers to the stage of delivery/provision of the consigned products or services. The Group seeks to improve our quality level by analyzing survey results, correcting the extracted issues, and making continuous improvements.
Customer Satisfaction Surveys are held by the Business Process Reengineering Department, which is the organization in charge of quality control in each business division. Every year, each division sets target values for customer satisfaction and works to improve customer satisfaction.
After-sales service
In the unlikely event that a defect, etc., occurs after delivery of a product or service, the ID Group provides appropriate after-sales service in accordance with the contents of each individual contract.
System for promoting fair business transactions
In order to promote fair business transactions, the ID Group has established a Compliance Promotion System.
Establishment of a whistleblowing contact
For the receipt of whistleblowing reports, the ID Group has established the Compliance Contact, the Comprehensive Human Resources and Labor Consultation Contact, and the Harassment Contact for use in the Group. We have also established a separate Compliance Contact for the receipt of reports from outside the Group.
Holding educational activities and awareness-raising activities
Ensuring awareness for the Code of Conduct
In order to ensure thorough compliance, the ID Group has created the Compliance Handbook as a detailed guidebook for all directors, officers, and employees. The Handbook is distributed to all employees, who use it as a reference on compliance criteria.
Holding a Compliance Study Session
Based on our Basic Compliance Policy, the ID Group holds an Information Security and Compliance Study Session for all employees twice per year. The Session is intended to ensure fair corporate activities, to spread our corporate philosophy, and to foster awareness towards compliance among employees. The implementation status, issues, and other details of the Session are reported at management meetings.