Interview05
IT Infrastructure Engineer
Joined as a new graduate in 2016
R.T
IT Infrastructure Engineer
Joined as a new graduate in 2016
R.T.
I didn’t have any experience with IT at university. Instead, I studied modern Japanese literature and novels. Despite my lack of IT knowledge, I became interested in ID Holdings because I heard that the company provides training on the very basics for people without experience in IT. Also, the human resources member who conducted my interview was very considerate of my situation and thought of ID Holdings as a comfortable place to work. I felt reassured that I could learn IT from scratch at the company.
After joining the company and acquiring basic knowledge through training, I was assigned to full-time work at a data center owned by a client in the information and communications industry. My main duties were on-site operations; specifically, tasks such as contacting system engineers to request repairs when a problem occurred and coordinating schedules with clients. I soon earned the role of group leader. In my new role, I was responsible for managing the shifts of all twelve members and sometimes acting as an advisor for members when they had problems. My work requires me to interact with many different parties including clients, vendors, and group members, so I value communication in all directions when performing my job.
When I became a group leader, my supervisor told me that I would never be a first-rate employee by focusing only on my own work. Instead, he advised me to consider other people’s work and think about what business each type of work connects to when viewed from a company perspective. I found that paying attention to my surroundings enables me to ascertain the flow of people during work and broaden my perspective.
I sometimes launch projects in which I automate portions of work performed by the customer. For example, I was previously in charge of automating emergency phone calls in the event of a malfunction. It was a complicated project involving multiple systems from different vendors. The opportunity to fulfill a central role in such a complex project was an invaluable experience. Ultimately, the customer was very happy at how the automation reduced the amount of work they need to perform.
The ID Group is a company that takes an honest and strict approach to compliance. The company has established systems to protect employees; for example, properly managing overtime to prevent long working hours. In the case of employees like myself who are stationed at the office of a client, it is difficult for our head office to observe actual working conditions. Nevertheless, each leader keeps a close eye on the working environment of their own team. I believe that adherence to compliance and protection for the working environment of employees area also reasons why customers choose the ID Group.
As a leader, I want to work with a higher perspective while maintaining compliance. I look forward to rising in rank and making the ID Group into an even better company.
